Customer Concerns and Questions
Customer Concerns and Questions:
We are happy to answer any concerns you may have.
It is expected that questions will arise during your home building process. We are here to answer any concerns you may have. Below are some frequently asked questions and answers. Please visit our contact page if your question has not been addressed below.
Can you help me with my mortgage financing?
Our sales team members are seasoned professionals in all types of financing and have been in the business for many years. They know the best lenders available and they will assist you as much or as little as you need.
What is the exterior framing?
At no extra cost to the home buyer, the exterior walls in our homes are framed with 2 x 6’s on 16″ centers. This gives you stronger walls. Also, at no extra cost, your home will be built with 1/2” CDX sheathing exterior grade plywood. That means your house is completely wrapped with wood, making your home very sturdy and secure.
Do your homes meet the ENERGY STAR® guidelines?
All our homes are built to ENERGY STAR® guidelines and are certified by Home Energy Raters.
What about insulation?
The exterior walls will yield a value of R-21 consisting of R-19 bats, exterior sheeting, siding, drywall and house wrap. The ceilings have blown insulation rating R-41. The basement will have an R-11 insulation. We also install a basic soundproofing package.
Do you offer interior decorating services?
We work with several highly skilled interior designers who can help you with color selections, window treatments and more. Or, if you prefer you can make all your selections in our office.
What kind of windows do you use?
There are many manufacturers of windows. We have found the best quality and service is provided by Andersen. We use the Anderson 200 Series tilt wash Low E windows with full screen.
Can you offer media rooms, security systems, intercoms, etc.?
Yes, we are very familiar with customizing family entertainment systems to match a family’s lifestyle needs. We are also experienced with security systems and have top notch tradesmen and companies that will be able to accommodate any system you desire.
Are there smoke detectors?
There are interconnected smoke detectors with battery backup in all bedrooms, and each level of the home to meet the current building code.
What about heating and cooling?
We are familiar with many manufactures of different types of heating and cooling systems. Whether you are looking for gas, oil or electric, we can help you find the best suppliers around.